Shipping Policy

 

Please note: we currently do not ship outside the EU or to the UK, should you have queries regarding shipments to any of the these regions please do not hesitate to get in touch with us at: hello@nativebionics.com

 

DELIVERY SERVICE PROVIDER

We use different delivery providers depending on your delivery adress but we always ensure that you get the best possible delivery service. 

 

TRACKING YOUR ORDER

When the order has been shipped you will receive an email containing an air waybill number to track its progress online via the currier platform. 

 

DELIVERY TIME

We process your order upon receipt Monday-Friday 9.00-17.00 (CET). Once your order is ready & shipped the delivery time depends on the destination of your parcel. 2-3 working days for Sweden and 3-5 working days for EU (excluding UK)

 

THE DELIVERY

All orders require a signature on delivery & takes place during business hours, please ensure your supplied address is attended during this time on the day of delivery. 

Our delivery service provider may offer a signatureless delivery in certain regions. Should you choose to use this option and not provide a signature as proof of delivery, you automatically agree to take full responsibility for any loss or damage that may occur.

We cannot send to PO BOXES, please make sure you supply a street address at the point of order. 

 

INSURANCE

NATIVE BIONICS insures each delivery during transit until it is safely delivered to you. Once the delivery has been signed for the responsibility for your purchased products passes to you.

If you have specified a recipient who is not you (for example a gift delivery) then you accept their signature (or at that delivery address) as evidence of delivery and fulfilment by NATIVE BIONICS. 

 

DELAYS 

Your order is normally processed within 24h of receipt and we are working hard at keeping any delays to a minimum.